• Improving the performance of service network through location-based optimization and analysis. A case study on postal service in a city in Northern Norway 

      Yang, Shuo (Master thesis; Mastergradsoppgave, 2017-08-15)
      Everyone needs to be served, and a service network provides a set of services and/or help to please the people involved. No matter who is the service provider, government or retailer, there always been a clash between them and customers. Service providers are trying their best to serve customers as many as possible with a limitation of cost, while the satisfaction of customer might be neglected at ...
    • Location-based analysis and optimization of service network performance: A case study 

      Yang, Shuo; Yu, Hao; Solvang, Wei Deng (Peer reviewed; Book; Chapter, 2018-05-07)
      The location problem of service network has been extensively focused by researchers in operational research due to the difficulty in balancing the level of service and efficiency. On the one hand, installing a large number of service facilities within the service network improves availability and responsiveness to customer demands, but it also increases the investment and operating cost. While on ...